Mô tả công việc
We are the first luxury tour operator (www.luxurytravels.asia) and full travel service agency in Vietnam. Based in Hanoi, with offices throughout Vietnam, Cambodia, Laos, Myanmar and Thailand, Luxury Travel is exceptional at designing tailor-made tours and providing unique travel experiences.
Having opened in 2004, the Luxury Travel Company Limited has its own offices, luxury vehicles, luxury travel advisors, and sales and rep offices in the UK, US, Germany, India and Australia.
The company’s depth of experience and large infrastructure enable it to create unique itineraries with the operational confidence to fulfill client expectations. Luxury Travel Ltd. has won numerous travel awards for excellent performance including the most recent award: Best Luxury Tour Operator in Vietnam.
We are looking for a tour operator to help handle our expanding business. Working with an experienced team, and leading the team in the Saigon office, you will be in daily contact with our clients and sales offices, as well as our operations offices in Hanoi and Danang. You will also be processing bookings, answering questions and creating travel itineraries.
We have clients from all over the world, however we specialize in European, U.S. and Australian markets. You will have an excellent eye for detail, a totally professional mindset, be good with numbers and have a creative side. Successful candidates will have bright minds and be keen to learn about an exciting and rewarding segment of the travel industry.
DETAILED JOB DESCRIPTION:
+Manage HCM City branch office and legal branch office of Luxury Travel Ltd. in HCM City
+ Responsible for all activities in Saigon office and leading Saigon office team to reach peak performance
+ Correspond with Hanoi and Danang operations, sales offices, travel agents and corporate partners of the company and provide them accurate, up-to-date and correct travel information and estimated quotations
+ Handle all business from our agents as assigned from various markets
+ Correspond with and advise clients (as well as overseas tour operators, and travel agents)
+ Work with operations to coordinate ground operations and other tour itinerary requests
+ Advise the operations department on all aspects of business if needed
+ Provide quotations and reconfirm bookings with/for colleagues and overseas agents within 24 hours at the latest
+ Make reservations with local suppliers, transportation companies, restaurants, cruises, and hotels
+ Issue invoices for each booking and assist accounting department with regard to payment
+ Ensure all sales are reported in the system and sales reports are updated daily if applicable
+ Keep sales team updated on new services, suppliers, cruises, hotels, and travel experiences for our discerning travelers in South Vietnam (from Nha Trang to Ca Mau)
+ Identifying business development opportunities with tour companies who may need our land services in South Vietnam
+ Protect our brand(s), and maintain and develop the company's reputation
+ Provide daily, weekly and monthly reports to Operations Manager and CEO
+ Maximize use of our company vehicles and appointed suppliers
+ Provide personalized services and ensure 99% of our customers are satisfied with our provided services while striving to reach 100% satisfaction
+ Recruit, keep and train staff, tour guides and drivers with our luxury concept
+ Others duties as required
Kỹ năng / Yêu cầu công việc
Excellent command of written and spoken English
French or German are the advantages
Strong Microsoft and Excel skills
Minimum 3 years experience with inbound tour operator or related skills
Good attitude, well organized, honest, hard working, with the ability to work as part of a team and be a team leader
Experience with a tour operator is a distinct advantage
Affinity with travel industry and knowledge of Vietnam and the Indochinese countries
Ability to work independently and under pressure with deadlines
The successful candidate will be offered excellent salary along with bonus and company benefits.